Overview

Nedbank has an obligatory One-Time Password (OTP) security measure to Nedbank Internet Banking. The One-Time Password (OTP) is the security feature that is available for internet banking. As your security is important to Nedbank, the One-Time Password provides an extra level of safety when you transact online as it protects your account against fraud.

How does the new One-Time Password work?

When you undertake certain actions using Nedbank Internet Banking, a pop-up screen will appear asking you to input a One-Time Password (OTP). An SMS will then immediately be sent to your mobile phone that includes a six-digit password. It is therefore important that you have your mobile phone with you when using Nedbank Internet Banking.

You then simply enter the six-digit password that you have received via SMS into the box on the screen and the transaction will go through as normal. The entire process takes about one minute.

Because you can only complete certain actions by entering the One-Time Password, it provides additional peace of mind that you are the only person transacting on your account.

Please contact your Relationship Manager or Nedbank Branch directly and confirm that your current mobile number and email address match those on the Nedbank Client Contact Register. If Nedbank doesn’t have your correct mobile number, you will not be able to transact online.

Online Safety Tips

  • Always access our internet banking service by typing the full URL www.internetbanking.nedbank.co.sz into your browser. Never access Nedbank Business Internet Banking through a bookmark or saved page.
  • Always keep your Profile number and Password confidential.
  • If you think your personal details may have been compromised, inform the Internet banking help-desk immediately
  • Monitor your accounts regularly for unusual activity and report any suspicious activity to the bank immediately.
  • Remember to log off and close your browser after banking online.
  • Install the latest antivirus and antispy software on your computer.
  • Do not open emails from unknown sources.
  • Nedbank will never contact you telephonically or send you an email requesting any personal details, such as Client Identity number (Profile) or Password; so do not respond to such requests.
  • Avoid using publicly accessible PCs, such as internet cafés, for your online banking.

If you suspect that your personal details may have been compromised, call the Nedbank Help desk at 2408 1251 and to report any suspicious activity, call 2404 0000/+2711 710 4330.